Delivery & Pickup

At Bedroom Depot, we know that buying a mattress, bed or complete bedroom set is different from ordering a small package. Many of the products we sell are large, heavy and require careful handling, which is why we offer convenient local delivery and store pickup options for eligible purchases.

Whether you are furnishing an entire bedroom, replacing a mattress or bringing home a new adjustable bed, our team works to make the process as straightforward as possible from the time you place your order until your merchandise reaches your home.

Bedroom Depot provides local delivery throughout Windsor and surrounding communities. Pickup is also available from our Windsor showroom at 4096 Walker Road.

Local Delivery from Bedroom Depot

Bedroom Depot provides local delivery using our own delivery personnel and vehicles for eligible purchases within our service area.

Our local delivery service is designed for the types of products we specialize in, including mattresses, bedroom sets, beds, foundations, adjustable bases and other bedroom furniture.

Delivery availability and charges depend on your location, the merchandise purchased and any additional services required.

During online checkout, enter your delivery address to see the local delivery options available for your order.

If your address is outside our standard local delivery area, please contact Bedroom Depot at 519-966-8898 to discuss possible shipping or delivery arrangements.

Serving Windsor & Surrounding Communities

Our primary delivery area includes Windsor and many surrounding communities in Essex County.

Because delivery availability can depend on the exact postal code, product and order size, the easiest way to confirm local delivery is to enter your address during checkout or contact our store.

If Shopify does not show a delivery option for your location, that does not necessarily mean we cannot help.

Call Bedroom Depot at 519-966-8898 and our team can review the order and determine what delivery or shipping options may be available.

Scheduling Your Delivery

Once your merchandise is available and ready to leave our store or warehouse, Bedroom Depot will arrange your delivery.

For merchandise that is already in stock, delivery may be scheduled based on availability and the delivery route for your area.

For special-order merchandise, we will contact you after the products have arrived and are ready to be delivered.

Our team may contact you the evening before your scheduled delivery to confirm the delivery details and provide an approximate delivery window.

Where possible, we provide a two- to three-hour delivery window so you do not have to wait at home for an entire day.

Delivery windows are estimates and can occasionally change because of traffic, weather, previous deliveries or other circumstances outside our control.

Special Orders & Estimated Arrival Dates

Some mattresses, bedroom furniture and other products may need to be ordered from the manufacturer or supplier.

When an exact arrival date is not available at the time of purchase, Bedroom Depot may provide an estimated arrival date based on the information supplied to us by the manufacturer.

These dates are estimates rather than guarantees.

Manufacturing delays, transportation issues, inventory availability and other circumstances outside Bedroom Depot's control can affect arrival times.

As soon as your merchandise arrives and is available for delivery or pickup, our team will contact you to arrange the next step.

Furniture Delivery

Bedroom furniture can be large and may require additional planning before delivery.

Before purchasing a bed, dresser, chest, nightstand, bedroom set or other large piece of furniture, please make sure the product will fit:

Through exterior doors
Through hallways
Around corners
Up or down stairways
Inside elevators
Through bedroom doors
Into the intended location

Customers are responsible for confirming that the merchandise will fit into the home and the room where it will be placed.

Product dimensions are available for many products on BedroomDepot.ca, and our team can help answer questions before your purchase.

Mattress Delivery

Bedroom Depot offers local delivery for eligible mattress purchases.

Before delivery, please make sure our delivery team has a clear and safe route from the entrance of your home to the bedroom.

If you are replacing an existing mattress, have the bedroom ready before the delivery team arrives unless other arrangements have been made with Bedroom Depot.

Mattress sizes can vary slightly between manufacturers and models, so we recommend confirming your bed frame, foundation and room measurements when changing mattress sizes.

Adjustable Bed Delivery

Adjustable bases are heavier and more complex than traditional bed foundations.

When purchasing an adjustable bed base, please make sure there is sufficient access to the bedroom and enough space for the product to be brought safely into your home.

Some adjustable bases may require assembly or setup.

Available delivery and setup services can vary by model and destination, so please speak with our team if you require assistance with installation.

We can also help you determine whether your mattress is compatible with an adjustable base before you purchase.

Delivery Setup & Additional Services

Depending on the merchandise and delivery arrangements, additional services such as furniture setup or removal of packaging materials may be available.

Available services can vary depending on the product and delivery location.

If you require assembly, setup or another delivery service, please discuss it with Bedroom Depot before your delivery date so we can confirm what is available and whether additional charges apply.

Preparing for Your Delivery

A little preparation helps make furniture and mattress delivery faster and safer.

Before your scheduled delivery:

Make sure someone authorized to receive the merchandise will be home.
Clear hallways, entrances and stairways.
Remove fragile items from the delivery path.
Secure pets in another area of the home.
Make sure driveways, sidewalks and entrances are safe and accessible.
Remove snow, ice or other hazards when necessary.
Confirm that the merchandise will fit through all necessary doorways and passages.
Have the intended room ready for the new furniture or mattress.

If there are unusual access conditions, narrow stairways, elevators, loading restrictions or other circumstances our delivery team should know about, please contact Bedroom Depot before the delivery date.

Condos & Apartment Deliveries

If you live in a condominium or apartment building, check your building's delivery requirements before scheduling your Bedroom Depot delivery.

Some buildings require:

Elevator reservations
Loading dock reservations
Specific delivery hours
Protective elevator coverings
Proof of insurance or delivery documentation
Advance notice to building management

It is the customer's responsibility to arrange any required elevator or building access before the scheduled delivery.

If your building has special delivery instructions, please provide them to Bedroom Depot in advance.

Store Pickup

Prefer to pick up your purchase yourself?

Eligible orders can be picked up from:

Bedroom Depot
4096 Walker Road
Windsor, Ontario N8W 3T5

Please wait until Bedroom Depot confirms that your merchandise is ready for pickup before coming to the store.

Some products may be stored off-site or may still be arriving from a supplier, so an online order confirmation does not necessarily mean the merchandise is immediately ready for pickup.

Our team will let you know when your order is available.

Preparing for Store Pickup

Customers picking up furniture, mattresses or other large merchandise are responsible for bringing a suitable vehicle and properly securing the merchandise for transportation.

Before arriving, consider the size of the products you are picking up.

Large mattresses, bedroom furniture and adjustable bases may require a pickup truck, cargo van, trailer or other appropriately sized vehicle.

Bedroom Depot staff can assist with loading where appropriate, but customers are responsible for ensuring that their vehicle is suitable and that merchandise is safely secured before leaving.

Bedroom Depot is not responsible for damage caused by improper transportation or securing of merchandise after pickup.

Inspecting Your Merchandise

We encourage customers to inspect merchandise at the time of delivery or pickup whenever possible.

If you notice that an item is damaged, defective or incorrect, please tell our delivery team or contact Bedroom Depot as soon as possible.

We may ask you to provide:

Your name
Order or invoice number
Photographs of the merchandise
Photographs of the packaging
A description of the problem

Our team will review the issue and determine the appropriate next step.

Depending on the circumstances, this may include replacement parts, repair, replacement merchandise, manufacturer warranty assistance or another appropriate solution.

Damaged or Incorrect Items

Bedroom Depot takes care when preparing and delivering merchandise, but if something is damaged or incorrect, we want to know about it.

Please contact us promptly so that we can document the issue and help determine the appropriate resolution.

Do not dispose of damaged merchandise or packaging unless instructed to do so by Bedroom Depot, as photographs, packaging or product information may be required when working with the manufacturer.

Delivery Charges

Local delivery charges vary depending on the delivery destination, merchandise and services requested.

For eligible online orders, the applicable local delivery charge will normally be displayed during checkout after you enter your address.

Additional charges may apply for unusual delivery requirements, additional services or destinations outside our normal delivery area.

If you have questions about the delivery charge shown during checkout, contact Bedroom Depot before completing your purchase.

Shipping Outside Our Local Delivery Area

Bedroom Depot primarily provides local delivery in Windsor and surrounding communities.

If you are located outside our regular delivery area and would like to purchase from Bedroom Depot, contact us before placing your order.

Depending on the product and destination, additional delivery or shipping arrangements may be possible.

Call 519-966-8898 and our team can review the products you are interested in and discuss available options.

Local Service from a Windsor Bedroom Store

For more than 30 years, Bedroom Depot has served Windsor and Essex County with mattresses, bedroom furniture and sleep products.

Our delivery and pickup options are another part of making it easier to shop locally while still having the convenience of browsing and purchasing online.

Whether you're bringing home one mattress or furnishing an entire bedroom, our team is available to help with product information, delivery questions and pickup arrangements.